BOXcast by Pitney Bowes

The pandemic has changed everything…and also ecommerce logistics. This is a series of unscripted conversations with ecommerce pros on what makes for t…
May 1st, 2022 | 26:09

Is tomorrow worth 3 dollars?

We love shopping online. Our crowdsourced mystery shopping program, BOXscore, has amassed analysis on over 3,500 online brands using shopping data submitted by Pitney Bowes employees. In part one of our BOXscore deep dive, Vijay talks to two of our most prolific shoppers, Susan and Cody, to pull back the curtain on our order experience benchmarking methodology and share highlights from their own purchases, along with insights from our BOXpoll consumer data. We cover changing expectations, nonsensical shipping pricing, and why updated EDDs are the heroes of supply chain disruption. Check out part two of the episode, where we ask whether thinking of returns and tracking as “post-purchase” may be holding retailers back from happier customers. Host: Vijay Ramachandran, VP Go-To-Market Enablement and Experience In this episode: Cody Callaghan, Demand Generation Susan Mitchell, Sales

We love shopping online. Our crowdsourced mystery shopping program, BOXscore, has amassed analysis on over 3,500 online brands using shopping data submitted by Pitney Bowes employees. In part one of our BOXscore deep dive, Vijay talks to two of our most prolific shoppers, Susan and Cody, to pull back the curtain on our order experience benchmarking methodology and share highlights from their own purchases, along with insights from our BOXpoll consumer data. We cover changing expectations, nonsensical shipping pricing, and why updated EDDs are the heroes of supply chain disruption. 

Check out part two of the episode, where we ask whether thinking of returns and tracking as “post-purchase” may be holding retailers back from happier customers. 

Host: 
Vijay Ramachandran, VP Go-To-Market Enablement and Experience 

In this episode: 
Cody Callaghan, Demand Generation  
Susan Mitchell, Sales 

 

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