Agency Nation Radio
Agency Nation is the leading digital publication helping insurance professionals dominate marketing, sales and technology in the modern marketplace.
Dec 29th, 2015 |
38:58
ANR07 – Why Poor Customer Experience is to Blame for Lower Insurance Shopper Conversion Rate
In this episode of Agency Nation Radio we examine this new JD Power study and share insights on how the study’s finding will impact the independent insurance industry.
As study shows, despite the increase in customers shopping their insurance, “…only 29 percent actually switched in 2014, compared with 37 percent in 2013.”