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Aug 31st, 2017 |
29:19
Bill Martin Explains Why at Plymouth Rock Customer Experience is the Culture - ANR93
Few insurance carriers lean into customer experience like Plymouth Rock. That's why we asked Bill Martin, CEO of their Bunker Hill Insurance brand to stop by Agency Nation Radio.
Plymouth Rock recently announced a new homeowners insurance product in Pennslyvania, (soon to be released in New York as well), which fixes the current "broken" home quoting and binding process.
They've focused this process on customer needs first and their own process needs second in an effort to improve the overall customer experience.