The Building BITE

Podcast: The Building BITE Episode: Closing the Gaps in Quality Management Please tune in to this episode of The Building BITE Podcast as we hear from industry experts about key topics to help you be successful. The Building BITE hosts Chris Epps, PSP, LEED AP, and Mike Diercksen, CRIS, welcome Chris Heider, Risk Engineer for Cove Programs, specifically in their Subcontractor Default Insurance (SDI) group. Chris starts us off by sharing his professional career and the road he took to his current position with the Optio Group, the parent organization for Cove Programs. After spending 12+ years working for a mid-sized GC in Central Ohio, Chris was recruited away from the field by Zurich to work as a Casualty Risk Engineer. While at Zurich, Chris was introduced to SDI coverage (known at Zurich as Subguard) and grew very comfortable with that space, which allowed him to maximize his construction operations background. Now at Cove, Chris specializes in his field and assists all Cove Insureds through their SDI Program needs. From there, Chris proceeds to identify his three main takeaways on closing the gaps within quality management: 1. The Need for Formal Programming and Executive Commitments: While there are seven key elements noted in Chris' call for formal programming, the internal executive champion is a key piece. This person will help own the process and help enact the designated plan, ensuring that all parties are meeting the program's mission statement and overall objective. 2. Establish Testing and Inspections: While it is essential to have your plan and a committed leadership team, how you can evaluate the effectiveness of that plan is equally crucial. Defining clear and established testing procedures allows the process to be more efficient and creates a more uniform approach that will yield repeatable processes which should improve the data. 3. Keep an Open Mind: Teams have plenty of opportunities to become better and constantly reevaluate their internal processes and offerings. By staying dialed in and continually looking to improve, GCs can continue to close the gap within their quality management process. To learn more about how you can better prepare your firm for the challenges ahead, listen to our full podcast episode with Chris Heider, Closing the Gaps in Quality Management. Please like, share, and subscribe to this podcast!